We understand that you might have questions about our products and services. Below are some common inquiries to assist you in finding the information you need. If you can’t find the answer you’re looking for, feel free to reach out to our knowledgeable team for further assistance. From queries about product compatibility to shipping details, we’re here to ensure your experience with Moore Truck Parts is seamless and satisfactory.
FAQ'S
Will the part I selected fit my truck?
“At Moore Truck Parts, we strive to provide precision-engineered parts that seamlessly fit your truck. Our extensive catalog boasts a wide range of options tailored to various makes and models. However, we understand that sometimes it’s challenging to determine compatibility solely through descriptions. If you’re uncertain whether a particular part is suitable for your truck, we encourage you to upload a photo of your vehicle during the ordering process. Our dedicated team of experts will carefully assess the image to ensure you receive the perfect fit for your truck, guaranteeing optimal performance and satisfaction.”
When will I receive my part?
At Moore Truck Parts, we prioritize swift and reliable delivery of our products to our valued customers across Australia. Whether you need your parts delivered to a residential address or a workplace, we’re committed to selecting the best shipping company to ensure your order reaches you promptly. While we strive for delivery within 24 to 48 hours on the east coast of Australia, it’s essential to note that the actual delivery timeline may vary depending on the shipping carrier and any unforeseen delays they may encounter. Rest assured, we work closely with our shipping partners to minimize any potential disruptions and keep you informed every step of the way. Your satisfaction is our top priority, and we’re dedicated to providing a seamless shipping experience for all your truck part needs.
What If I have received the wrong part(s)?
At Moore Truck Parts, our customers are at the forefront of everything we do. We recognize that errors can occur, and we’re here to make things right. If, for any reason, you’ve accidentally selected the wrong product during the ordering process, don’t worry. We’re committed to ensuring your satisfaction. Simply reach out to our dedicated customer service team, and we’ll gladly offer you a credit on your account or a refund for the parts, excluding shipping charges. Your convenience and peace of mind are paramount to us, and we’re dedicated to resolving any issues swiftly and efficiently. Count on Moore Truck Parts to prioritize your needs and provide you with exceptional service every step of the way.